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Student worker resources

Front Desk Essentials!

Expectations

Front desk conduct

Arrive on time, grab your name tag and name plate, log in and open OCLC and the library catalog.

While you are at the front desk, be ready to help patrons.

Act professionally:
  • Be polite and respectful towards patrons and coworkers
  • Use professional language, no swearing
  • No physical contact between employees behind the desk
  • No eating full meals (snacking or stepping away to eat is fine)
  • Friends not employed by the library should not be behind the front desk
  • Step away to answer personal phone calls
  • Studying, reading, talking to coworkers, ect is fine when the library is slow, but your priority while at the front desk should be assisting patrons, look up and be mindful of students waiting for help
  • Ask/notify your supervisor before leaving the desk for a break
  • Student workers should still leave their Pepperdine ID cards behind the desk when checking out a charger or laptop to use in other parts of the library
Dress code:
  • University appropriate clothing
  • No hats
  • No headphones
  • No political/ controversial slogans on clothing while working
  • Please wear a library staff name tag and/or the library sweatshirts provided!
Customer service:

Avoid just saying no to a patron, if you do not know the answer to a question, don’t be afraid to ask a coworker, your supervisor or a librarian!

When a patron asks for assistance we should be friendly and happy to help!

Be willing and quick to leave the desk to better assist patrons (helping someone locate a book in the stacks, going to the printer with a student to help solve issues ect)

Breaks

Students can work a max of 8 hours a day and 20 hours a week

  • 4 hour shifts get a 15 min paid coffee break 
  • 5 hour shifts get a 30 min unpaid meal break, this can be waived
  • Shifts over 6 hours must have a 30 min unpaid meal break, this break should be logged in Kronos and happens before you have worked more than 5 hours

30 min unpaid breaks and 15 min paid breaks cannot be combined

When you cannot work a shift

If you cannot make a shift that you are scheduled to work, you can give this shift up on Libstaffer. For situations where you are going on vacation or have another planned conflict, please give up the shift two weeks in advance to give ample time to fill the shift. 

In an emergency, or if you become suddenly sick, please try to give 24 hours notice as much as possible, and then let Kassidy, Cathie, and Sally know. You can also call the circ desk at 310-506-7273. On weekends you must call the front desk to notify the librarian on duty.

Please do not come in if you are truly sick, student employees do have sick time you can utilize.

 

Failure to show up to a schedule shift without notice may result in disciplinary action. 

Timecards

Your timecards are due every two weeks, please update Kronos with the hours you worked as you work shifts and before the due date review that it is accurate and “approve” the timecard. Timecards are due every other Sunday and pay day is the Friday following the approval.