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Student worker resources

Confidentiality

Library employees are responsible for maintaining confidentiality, including circulation records (what materials were checked out and when), hold information, registration for equipment or facilities, what websites were visited, and other patron information. Additionally, university employees have a responsibility to keep students’ educational records confidential. As a library student employee at a university, you are responsible for keeping information you may have access to through OCLC private and confidential.  If you have a question about whether or not a piece of information should be shared with someone other than the patron, please ask a supervisor. 

 

Practically, for student employees at the library this means: 

  1. If a parent or guardian calls the front desk or comes up in person asking for information about their child’s library records, we cannot give them that information. If someone is asking for information about a student related to them, you can have them speak to your supervisor. 

  2. Do not assume phone numbers in WMS are correct. Sometimes a parent or guardian’s phone number is listed as a student’s primary number and we cannot contact the wrong person about their library record information. If you need to contact a student over the phone, speak to a supervisor first.

Front desk tasks

Be proactive about completing tasks when the front desk is slow! You can begin these when you arrive at work, you do not have to wait for a supervisor to ask you to start these tasks, they always need to be done.

  1. Put on your name tag and set out your name plate
  2. Check the pull list and complete it
  3. Check the book drop and check-in the books
  4. Refill printers with paper, downstairs and upstairs printers, regular paper and A-4 paper
  5. Re-shelve reserve books left out at the circ desk
  6. Restock the circ desk paper from 228
  7. Tidy the circ desk, keep things clean and in their proper places
  8. Whenever walking around/through the library you should also push in chairs, put chairs or desks back in their proper places, throw away trash, bring misshelved or abandoned books to the desk to be reshelved, and bring lost and found items to the lost and found

Closing Tasks

Counts at the end of the day: Counts happen at 3:00pm, 4:00pm, and 5:00pm on Fridays, 2:00pm, 3:00pm, and 4:00pm on Saturdays, and 9:30pm, 10:30pm, and 11:30pm Sunday-Thursday. Count the number of patrons in the library and log the number into the Count Stats spreadsheet. Clickers to do this with are kept at the front desk. If you do not have access to this spreadsheet, ask Kassidy. 

Other closing tasks: 

  • Push in chairs

  • Put furniture back in proper places

  • Throw away trash

  • Collect books left out

  • Collect lost and found items left behind

  • Open the blinds (blinds are up) upstairs and downstairs 

  • Remind students the library is closing soon

  • Last check that printers are refilled

  • Check that all exit doors are closed, upstairs door should be locked at 11:55pm

  • Lock computer and charger cabinets once they are all returned (key goes back in 228)

  • Put name tags and name plates back in 228

  • Tidy the circ desk for the next morning

(At closing we are still assisting the last few patrons and making sure everyone has left the library, but also setting the library up for a fresh start the next day)

Call Numbers

Below is a link explaining how call numbers work, as well as practice on finding and organizing them.

Make sure you practice regularly during your shifts! 

http://www.library.kent.edu/library-congress-tutorial-call-number-and-shelving

https://www.loc.gov/catdir/cpso/lcco/

How to do the "Pull List"

Go to WMS and click "Reports," then "Pull List" from the drop down menu. Only search for books in Payson, and this includes Oversize, Leisure, Juvenile, Pluegers, etc (basically ignore anything that says Calabasas). 

 

Go the the designated area and find the books. Always check the shelf above and below the designated area if you cannot find the book, as sometimes they are mis-shelved. If you are still unable to find the book, please let Mia or another supervisor know. 

To find books, please refer to the Library of Congress Call Number Organization

After you've found the book, make sure you're in "Check in" and that the box is highlighted. Also ensure that the "Receipt Option" is on "Network Printer." Then you will check in the book. (Right click the image and open in another tab to enlarge). 

Immediately, a "Hold receipt" will pop up. Check that the printer selected is at the computer you are stationed at, then print. Once this is printed, wait about an hour, then proceed to step 4. 

Next, you need to actually check the book out to the patron. Go to "Assist Patrons" and where it says "Search," select the drop down menu under "Name, ID and Email" and select "Name". Either from the pull list or from the hold receipt, type in the patron's name and select their account. 

Right click the image and open in another tab to enlarge. Then, click in the "Enter barcode" box and check the book out.

Cut off "Hold receipt" from the paper and place it in the book so that only their name is visible. Then, desensitize the book and place it on the hold shelf in alphabetical order by last name. When someone comes to the desk looking for their hold book, let them know it is on the hold shelf and that it has been checked out to them.